This Return & Refund Policy applies to purchases made on AutoToolsMart.com, operated by Tend Industrial Supplies LLC, doing business as Auto Tools Mart.
Return Window
Most eligible products may be returned within 30 days of delivery, unless a different return period is stated on the product page, invoice, quote, or written communication from Auto Tools Mart. To qualify for a return, the product must generally be unused, in its original packaging, in resalable condition, complete with manuals, accessories, parts, and documentation, and accompanied by proof of purchase.
How to Start a Return
To request a return, contact us at support@autotoolsmart.com or +1 443-204-1972. Please include your full name, order number, product name or SKU, reason for return, photos if applicable, and whether the item has been opened or used. Do not ship products back without receiving return instructions. Unauthorized returns may be delayed, refused, or returned to sender.
Return Authorization
Some returns may require a return authorization before the product is shipped back. If approved, we will provide return instructions, including the return address and any additional requirements.
Return Shipping Costs
Unless the return is due to our error, a defective item, or shipping damage confirmed by Auto Tools Mart, customers may be responsible for return shipping costs. Original shipping charges may be non-refundable unless the return is caused by our error or a confirmed product issue.
Restocking Fees
Certain items may be subject to a restocking fee, especially if the item is opened, special-order, supplier-direct, oversized, freight-shipped, or not returned in original condition. If a restocking fee applies, we will c