Frequently Asked Questions (FAQs)
Frequently Asked Questions
Ordering
- How do I place an order?
- You can place an order directly through our website by browsing our products, adding items to your cart, and proceeding to checkout. If you need assistance, you can also call us at +1 410 504 7939 or email sales@autotoolsmart.com.
- What payment methods do you accept?
- We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and bank transfers for larger orders.
- Do you offer bulk discounts?
- Yes, we offer discounts for bulk orders. Please contact our sales team at sales@autotoolsmart.com for more information and a custom quote.
Shipping
- How long will it take to receive my order?
- Most orders are processed within 1-2 business days. Shipping times vary depending on your location and chosen shipping method, typically ranging from 3-7 business days for domestic orders.
- Do you ship internationally?
- Yes, we ship to many international destinations. International shipping times and costs vary. Please check our shipping page or contact us for specific information about your country.
- Is free shipping available?
- We offer free shipping on orders over $100 within the continental United States. Some exclusions may apply for oversized or heavy items.
Returns and Warranty
- What is your return policy?
- We offer a 30-day return policy for most items. Products must be in new, unused condition with original packaging. Please see our Returns & Exchanges page for full details.
- Do your products come with a warranty?
- Most of our products come with a manufacturer's warranty. Warranty length and coverage vary by product and brand. Specific warranty information can be found on each product page.
- How do I initiate a return or warranty claim?
- To initiate